At HAMEIN, we take your security and privacy extremely seriously. This Privacy Policy explains our policies and procedures regarding the collection, use, storage, and disclosure of your information. By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use or access our Website.

By using the Website, you expressly consent to the collection, transfer, processing, storage, disclosure, and use of your information as described in this Privacy Policy. This policy may be updated from time to time without prior notice. We encourage you to review it periodically to stay informed about any changes.

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Scope of This Privacy Policy

This Privacy Policy applies only to information collected by HAMEIN through our Website and services. It does not apply to third-party websites, applications, or services (“Third-Party Services”) that you may access through our platform. Although we make efforts to collaborate with providers who follow high standards of privacy and security, we are not responsible for their actions or policies. We strongly encourage you to review the privacy policies of any Third-Party Services you may use.

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Information We Collect

We collect information to provide a safe, customized, and efficient experience. This includes:

1. Information You Provide

You may browse the Website without revealing personal details. However, certain features require you to share information, such as:

• Name
• Email address
• Phone number
• Billing information
• Payment details (credit/debit card, UPI, etc.)

If you choose to register or make a purchase, you will no longer be anonymous to us. Wherever possible, we specify required and optional fields.

2. Automatically Collected Information

When you use our Website—logged in or not—we may collect:

• IP address
• Browser type
• Device details
• URL you came from and visited next
• Website interaction & behavioral data
• Cookies stored on your device

Cookies help us improve user experience, analyze traffic, enable login convenience, and understand user preferences. You may disable cookies, but certain features might not function properly.

3. Transactional & Feedback Information

We collect:

• Purchase and transaction details
• Billing address
• Order history
• Payment tracking information
• Messages, feedback, reviews, and interactions
• Emails, letters, or correspondence sent to us

This information is retained as needed to resolve disputes, offer customer support, and comply with legal requirements.

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Account Information

When you create a HAMEIN account, you provide:

• Username
• Password
• Email address
• Other optional details

This may identify you personally. We may use your contact information to send important notices, updates, or account-related alerts. You may opt out of promotional communications under Account Settings.

If you post comments, reviews, or messages, we may store this information as permitted by law.

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Use of Demographic & Profile Data

Your information helps us to:

• Resolve disputes
• Troubleshoot issues
• Improve Website functionality
• Prevent fraud and illegal activities
• Collect payments
• Customize your browsing experience
• Inform you about offers, products, and updates
• Measure user interests and behavior
• Enforce our terms and policies

We may conduct optional surveys seeking demographic information such as age, pincode, education, or income. This data is used to personalize content and improve your experience.

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Sharing of Personal Information

We may share your information with:

1. Affiliates & Corporate Entities

For purposes such as:

• Preventing fraud
• Identifying duplicate accounts
• Providing joint services you request

These entities will not market to you unless you explicitly opt-in.

2. Legal Requirements

We may disclose information if required:

• By law
• For subpoenas, court orders, or legal processes
• To protect HAMEIN’s rights, users, or public safety
• To enforce our Terms or Privacy Policy

3. Third-Party Service Providers

We may use trusted partners for:

• Hosting
• Website development
• Analytics
• Payment processing
• Storage
• Customer support

These partners operate under strict confidentiality and security agreements.

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Links to Other Sites

Our Website may contain links to external websites. HAMEIN is not responsible for the content, privacy policies, or practices of those websites.

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Your Rights: Access, Correction & Deletion

You may request to:

• Access your stored information
• Update or correct your details
• Delete your personal data

You can contact us at the email address provided below to exercise these rights.

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Security Measures

We follow industry-standard practices to safeguard your information. Access to personal information is restricted to authorized employees who require it to perform their duties.

Sensitive data—like credit card information—is encrypted with high-level security technology during transmission.

However, due to the inherent nature of the internet, no system is 100% secure. While we take strong precautions, we cannot guarantee absolute security of your data.

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Data Retention

We retain your information:

• As long as your account is active
• As required by law
• For fraud prevention
• To resolve disputes
• To enforce agreements
• To improve our services

Once your account is deleted, your data is either deleted or anonymized unless legally necessary to retain it.

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Your Consent

By using the Website and providing your information, you consent to the collection and use of your data in accordance with this Privacy Policy. Any changes to this Policy will be posted on this page.

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Grievance Officer

In accordance with the Information Technology Act, 2000 and related rules, the Grievance Officer details are:

HAMEIN RETAILS
29 GT Road Sikandra Rao,
Near Police Station,
Hathras, Uttar Pradesh – 204215
Phone: +91 8218101770
Email: contact@hamein.com (replace with your actual email if needed)
Timings: Monday to Friday (9 AM – 6 PM)

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Questions?

If you have any questions or concerns regarding this Privacy Policy, please contact us at the email address mentioned above.